Customer Service

Our commitment is to make your stay with us a positive experience. Here are a few ways to resolve a problem:

Login Problems:

If you don’t remember the email address or no longer have access to the email address you provided please call or email our offices.

Contact Information:

If you prefer to make, change or cancel a reservation or have questions on availability or pricing, call 626-247-8380. We are open Monday – Saturday 9:00am – 7:00pm, Sundays 10:00am – 5:00pm.


If you have any recommendations or concerns we welcome your comments.  We strive to provide the best facility for your possessions and the best service for our customers.  Please select the following link and your email will be sent to both the facility manager and corporate office.Thank you for taking the time to let us know.


* Some restrictions apply. Subject to availability. Please see terms and conditions.

The Wine Grotto in Pasadena provides only the finest customer service.